PSR Enterprise Architect - TM Forum / eTOM

The PSR Enterprise Architect will design, govern, and validate the end-to-end Product-Service-Resource (PSR) catalog model across the customer journey from Day -1 through Day 2, covering Buy, Get, Pay, and Support. The role will serve as a Future Mode of Operations (FMO) architecture advisor, aligning PSR and solution designs with target Business, Data, Application, Integration, and Process Architecture across telecommunications BSS/OSS environments.

Key Responsibilities:

• Design and govern end-to-end PO → PS → CFS → RFS → RS models for product families.

• Define PSR relationships, cardinality, characteristics, dependencies, lifecycle, and decomposition rules.

• Govern catalog integrity and Mandatory vs. Optional characteristic classification across Day 0 and Day 1.

• Define CPQ-facing commercial and technical characteristics and real-time qualification and quote flows.

• Design Product Order to Service Order and Resource Order decomposition and fulfillment orchestration.

• Align architecture with TM Forum Open APIs across catalog, ordering, activation, qualification, quote, agreement, and resource management domains.

• Define Day 1 to Day 2 reconciliation between contracted line items, Install Base Items, and Configuration Items.

• Map capabilities and processes across TM Forum ODA, eTOM, CRM, SM&O, and RM&O domains.

• Extend application and integration architecture across Day -1 Catalog Authoring, Day 0 Buy, Day 1 Get, and Day 2 dependencies.

• Produce current-state and future-state process flows, component interaction diagrams, communication diagrams, and API sequence diagrams.

• Lead PSR onboarding for new product families and reconcile inputs from Product, Commercial, Pricing, CPQ, Service, Resource, Platform, and Infrastructure teams.

• Produce PSR reference models, governance frameworks, API compliance matrices, eTOM process mappings, runtime inventories, and CMO-to-FMO capability mappings.

Required Skills & Qualifications:

• 8+ years of experience in Telecommunications, BSS/OSS, Enterprise Architecture, or Solution Architecture.

• Strong hands-on experience with PSR / Product-Service-Resource modeling and governance.

• Strong knowledge of TM Forum ODA and eTOM.

• Hands-on experience with TM Forum Open APIs and telecommunications catalog, ordering, fulfillment, and orchestration domains.

• Proven experience with Product, Service, and Resource Catalogs and PO/PS/CFS/RFS/RS decomposition.

• Strong understanding of CPQ, order management, service management, resource management, billing, and assurance architecture.

• Experience defining Enterprise Architecture and Application Integration Architecture across complex telecommunications environments.

• Experience producing architecture, process, sequence, and communication diagrams and documenting current-state and future-state operating models.

Preferred Qualifications:

• Telecom service-provider experience.

• Experience with TM Forum SID / Information Framework.

• Experience with ODA Value Streams and Business Architecture.

• Experience establishing or operating PSR governance frameworks.

• Experience onboarding multiple product families into a common PSR model.

• Experience integrating BSS and OSS environments and commercial and technical catalogs.

• Experience with Install Base, Configuration Items, alarms, incidents, and operational correlation.