Senior QA Automation Engineer – Contact Center (French Speaking)

We are seeking a Senior QA Automation Engineer with strong Contact Center Quality Engineering experience, hands-on IVR/routing automation expertise, and professional French-speaking capability. The role focuses on automation across Contact Center platforms, UI and APIs, Agent Desktop workflows, and ongoing maintenance and enhancement activities.

Key Responsibilities:

• Design, develop, and execute automated testing strategies for Contact Center platforms.

• Perform IVR and routing automation using tools such as Cyara, Hammer, or similar platforms.

• Develop and maintain automated tests across UI and APIs.

• Perform Agent Desktop automation and testing.

• Support maintenance releases, enhancements, and ongoing support activities.

• Provide technical leadership for testing and automation initiatives.

• Collaborate within a structured scaled Agile environment.

• Work with development and technical teams to identify, investigate, and resolve defects.

Required Skills & Qualifications:

• Strong Quality Engineering or QA Automation experience within Contact Center platforms.

• Hands-on experience with IVR and routing automation.

• Experience with Contact Center testing tools such as Cyara or Hammer.

• Experience with UI and API automation testing.

• Strong Core Java knowledge.

• Professional French-speaking capability and testing capabilities.

Preferred Qualifications:

• Strong knowledge of AWS Amazon Connect.

• Agent Desktop automation experience.

• Familiarity with Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

• Experience working in a structured scaled Agile environment.