Logo of Brites Management Services Limited

Operations Manager- Funeral Home

📍 Nairobi, Kenya 🏢 00100 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Other

Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.

Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026

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Job Description

JOB TITLE OPERATIONS MANAGER- FUNERAL HOME NATURE OF JOB FULL TIME INDUSTRY FUNERAL SERVICES SALARY KSHS.100,000-159,000 JOB LOCATION NAIROBI WITH TRAVEL TO OTHER COUNTIES
DUTIES AND RESPONSIBILITIES Branch Operations Management
  • Oversee daily operations across multiple funeral home branches to ensure smooth service delivery.
  • Coordinate funeral arrangements, transportation, mortuary services, and customer support activities.
  • Ensure adherence to company policies, procedures, and service standards.
  • Monitor branch performance and implement continuous improvement initiatives.
  • Lead the opening and setup of new branches, ensuring operational readiness.

Customer Service & Client Relations
  • Ensure bereaved families receive compassionate, professional, and timely support.
  • Handle customer inquiries, complaints, and service escalations with empathy and efficiency.
  • Maintain high standards of customer satisfaction and service excellence.
  • Build and maintain positive relationships with hospitals, mortuaries, religious institutions, insurance providers, and other stakeholders.

Team Leadership & Staff Management
  • Supervise branch staff and ensure effective workforce utilization.
  • Manage employee performance, attendance, discipline, and professional development.
  • Conduct staff training, coaching, and performance evaluations.
  • Foster teamwork, accountability, and a positive working environment.

 Business Development & Stakeholder Engagement
  • Support organizational growth initiatives and service promotion activities.
  • Develop and maintain relationships with hospitals, healthcare facilities, insurance providers, and community organizations.
  • Identify opportunities to improve service delivery and increase branch revenue.
  • Represent the funeral home in community outreach and partnership programs.

Financial & Administrative Management
  • Manage branch budgets and operational expenses.
  • Ensure accurate billing, collections, and financial reporting.
  • Monitor profitability and implement cost-control measures.
  • Maintain accurate operational and administrative records.

 Compliance & Risk Management
  • Ensure compliance with health, safety, legal, and regulatory requirements.
  • Monitor adherence to company operational procedures and ethical standards.
  • Manage risks and ensure proper handling of sensitive client information.
  • Oversee incident reporting and resolution processes.

 Reporting
  • Prepare and submit operational, financial, and performance reports.
  • Monitor key performance indicators (KPIs) and recommend corrective actions where necessary.
  • Provide management with strategic insights for decision-making.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Degree or Diploma in Business Administration, Operations Management, or a related field.
  • Minimum 8+ years of experience as an Operations Manager in retail, microfinance, or service industry environments.
  • Proven experience managing multi-branch operations and opening new branches.
  • Strong leadership and people management skills.
  • Strategic thinking, problem-solving, and decision-making abilities.
  • Excellent communication and stakeholder management skills.
  • Proficiency in MS Office and documentation/reporting tools.

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on [email protected]
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
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Location

📍 Approximate location
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About the Company

Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.