Atlassian Guard Technical Lead

Lead the technical administration, security operations, governance, and operational support of Atlassian Guard and Atlassian Cloud capabilities for BC Hydro. The role combines hands-on platform administration with identity and access governance, data security, audit monitoring, security operations coordination, enterprise integrations, and ITIL-based service management.

Key Responsibilities:

• Lead day-to-day technical delivery and operational support for Atlassian Guard and related Atlassian Cloud security capabilities.

• Administer organization-level security policies covering authentication, external users, API token governance, data security, audit logging, and security monitoring.

• Configure and maintain identity and access controls including SSO, user provisioning, managed accounts, groups, authentication policies, and external collaborator controls.

• Support data security controls across Jira, Confluence, and other Atlassian Cloud applications, including classification, public sharing, export restrictions, and third-party application governance.

• Monitor audit logs, administrative activity, user behavior, alerts, and security events, coordinating investigation and remediation with security and platform teams.

• Coordinate integrations with enterprise identity providers, SIEM/SOC tooling, ITSM platforms, monitoring solutions, APIs, webhooks, and reporting platforms.

• Lead incident, service request, problem, change, and release activities related to Atlassian Guard and security controls.

• Produce and maintain technical designs, SOPs, runbooks, governance documentation, RCA records, audit evidence, release notes, and knowledge articles.

• Guide administrators, developers, and support teams on Atlassian Cloud security, governance, access reviews, and escalation practices.

Required Skills & Qualifications:

• 10–15 years of IT experience with strong experience in Atlassian Cloud administration, security operations, identity governance, or SaaS application security support.

• Strong hands-on experience with Atlassian Guard, Atlassian Administration, Jira, Confluence, and organization-level Atlassian Cloud administration.

• Practical understanding of enterprise identity and access management, including authentication, provisioning, managed accounts, groups, and external-user governance.

• Experience with audit monitoring, access reviews, user lifecycle management, API token governance, and administration reporting.

• Ability to work directly with customer stakeholders, security teams, service owners, Atlassian administrators, technical leads, and support organizations.

• Experience operating within ITIL, managed-services, change-management, and production-support environments.

Preferred Qualifications:

• Bitbucket and broader Atlassian ecosystem administration or integration experience.

• Data loss prevention, data classification, public sharing controls, export restrictions, and third-party app governance.

• Threat detection, sensitive-data alerts, security incident triage, remediation workflows, and SIEM/security operations integration.

• ServiceNow or Jira Service Management integration and enterprise reporting experience.

• Utility, regulated-enterprise, SaaS governance, compliance, or enterprise security operating-model experience.

• Familiarity with zero-trust concepts, privacy, data protection, and enterprise cloud security practices.