JOB TITLE SUPERMARKET BRANCH MANAGER

NATURE OF JOB FULL TIME

INDUSTRY RETAIL /SUPERMARKET

SALARY KSHS.25,000-30,000

JOB LOCATION KANGUNDO ROAD AND EMBAKASI

DUTIES AND RESPONSIBILITIES

Store Operations Management

· Oversee day-to-day operations to ensure efficient, smooth, and profitable running of the branch

· Ensure compliance with company policies, procedures, and retail best practices

· Monitor store cleanliness, layout, and merchandising standards

Sales & Performance Management

· Drive sales growth and achievement of branch targets

· Analyze sales reports, customer trends, and stock movement to optimize performance

· Implement promotions, pricing strategies, and in-store marketing initiatives

Inventory & Procurement Control

· Oversee stock ordering, receiving, storage, and replenishment

· Ensure optimal stock levels to prevent overstocking or stock-outs

· Minimize losses through effective controls, stock counts, and shrinkage prevention

· Liaise with suppliers and procurement teams where applicable

Team Leadership & People Management

· Supervise, train, schedule, and motivate branch staff

· Conduct performance reviews and enforce discipline where necessary

· Ensure adequate staffing levels and adherence to duty rosters

· Promote teamwork, accountability, and a customer-first culture

Customer Service & Experience

· Ensure high standards of customer service and prompt resolution of complaints

· Build strong customer relationships to enhance loyalty and repeat business

· Handle escalated customer issues professionally

Financial & Administrative Duties

· Monitor daily sales, expenses, and petty cash usage

· Prepare and submit accurate reports (sales, stock, staffing, and operations)

· Ensure compliance with health, safety, and statutory regulations

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Degree in Business Management, Supply Chain, Procurement, Retail Management, or a related field

· Minimum 2 years’ experience as a Manager, Supervisor, or Procurement Officer in a busy supermarket or retail environment

· Strong understanding of supermarket operations and FMCG products

· Proven leadership and people management skills

· Basic computer proficiency (POS systems, MS Excel, reporting tools)

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.