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Publishing company
Senior Resort Supervisor
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE SENIOR RESORT SUPERVISOR NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.35,000-40,000 JOB LOCATION MURANG'A
DUTIES AND RESPONSIBILITIES Resort Operations
Event Planning and Coordination
Team Leadership
Business Development
Inventory & Resource Management
Reporting & Administration
KEY REQUIREMENT SKILLS AND QUALIFICATION
HOW TO APPLY
DUTIES AND RESPONSIBILITIES Resort Operations
- Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery.
- Ensure compliance with operational policies, health and safety regulations, and quality standards.
- Monitor cleanliness, maintenance, and overall presentation of the resort.
- Address operational challenges promptly and implement corrective measures.
- Deliver exceptional customer service and ensure high levels of guest satisfaction.
- Handle guest inquiries, complaints, and feedback professionally and efficiently.
- Monitor service standards and continuously improve the guest experience.
- Build lasting relationships with repeat and corporate clients.
Event Planning and Coordination
- Oversee the planning, coordination, and successful execution of conferences, weddings, corporate functions, and other events.
- Liaise with clients to understand event requirements and ensure expectations are met.
- Coordinate with relevant departments to ensure seamless event execution.
Team Leadership
- Supervise, mentor, and motivate departmental staff to achieve operational excellence.
- Prepare staff schedules and ensure adequate staffing levels.
- Conduct performance monitoring, coaching, and training to improve productivity and service delivery.
- Foster teamwork, professionalism, and accountability among employees.
Business Development
- Support initiatives aimed at increasing occupancy, event bookings, and overall revenue.
- Develop and maintain strong partnerships with travel agents, corporate clients, suppliers, and other stakeholders.
- Identify opportunities to promote resort services and enhance customer loyalty.
Inventory & Resource Management
- Monitor inventory levels for food, beverages, housekeeping supplies, and operational equipment.
- Ensure efficient utilization of resources and minimize wastage.
- Coordinate procurement requests and maintain accurate inventory records.
- Conduct regular stock checks and prepare inventory reports.
Reporting & Administration
- Prepare daily, weekly, and monthly operational reports.
- Monitor departmental performance against set targets.
- Ensure proper documentation of operational activities and guest records.
- Assist management in implementing operational improvements and strategic initiatives.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field.
- Minimum of 3 years; experience in a similar supervisory role within a resort, hotel, or hospitality establishment.
- Experience in event coordination and hospitality operations is highly desirable.
- Strong leadership and people management skills.
- Excellent customer service and guest relationship management.
- Event planning and coordination skills.
- Business development and partnership management capabilities.
- Inventory and resource management skills.
- Strong communication and interpersonal skills.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.
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