JOB TITLE RESERVATIONS AND LISTING INTERN

NATURE OF JOB FULL TIME

STIPEND KSHS.15,000

JOB LOCATION WESTLANDS

DUTIES AND RESPONSIBILITIES

· Assist in processing accounts payable and accounts receivable transactions accurately and timely.

· Assist in processing, confirming, modifying, and cancelling reservations.

· Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.

· Assist with checking availability, rates and booking details.

· Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.

· Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information.

· Assist in preparing daily check-in and check-out lists.

· Support the team in maintaining accurate and up-to-date reservation records.

· Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns.

· Support the Reservations Manager with daily administrative and operational tasks.

· Ensure all reservations and guest information are accurately recorded and updated.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.

· At least 6 months of experience in reservations, hospitality, customer service, or a related role.

· Strong communication and problem-solving skills.

· Proficiency in Microsoft Office and Google Workspace.

· Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.

· Strong attention to detail, multitasking ability, and a customer-first approach.

· Ability to work well in a fast-paced environment.

· Speaking and/or writing Chinese is an added advantage.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.