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Isp Field Technician (5 Positions)
📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Engineering
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE ISP FIELD TECHNICIAN (5 POSITIONS) NATURE OF JOB FULL TIME INDUSTRY ISP SALARY KSHS. 30,000 JOB LOCATION NGONG ROAD
DUTIES AND RESPONSIBILITIES Fiber Optic Installation & Deployment
  • Install and terminate fiber optic cables for residential, SME, and enterprise clients.
  • Conduct fiber splicing, patching, and testing using appropriate tools and equipment.
  • Install and configure Optical Network Terminals (ONTs), routers, switches, and related customer premises equipment (CPE).
  • Perform aerial and underground cable installations where required.
  • Ensure proper routing, labeling, and protection of cables during installation.

 Network Maintenance & Troubleshooting
  • Diagnose and resolve fiber connectivity issues, signal degradation, and network outages.
  • Conduct preventive maintenance on fiber and network infrastructure.
  • Troubleshoot LAN/WAN connectivity issues affecting customer service delivery.
  • Replace faulty cables, connectors, networking devices, and related hardware.
  • Escalate complex technical faults to Network Engineers or NOC teams where necessary.

Structured Cabling and Cable Management
  • Perform Cat6 cable termination and structured cabling installations.
  • Ensure proper cable organization, dressing, and management within racks and customer sites.
  • Install patch panels, faceplates, cabinets, and cable containment systems.
  • Maintain neat and professional installation standards.

Customer Support & Service Delivery
  • Support customer onboarding by conducting site surveys and installations.
  • Educate customers on basic equipment usage and connectivity troubleshooting.
  • Respond promptly to customer complaints and service tickets.
  • Maintain professionalism and excellent customer service during all field interactions.

 Documentation & Reporting
  • Complete installation reports, maintenance logs, and fault resolution records accurately.
  • Document network changes, cable routes, and equipment configurations.
  • Update assigned tickets and work orders within agreed timelines.
  • Provide daily activity and incident reports to supervisors.

 Health, Safety & Compliance
  • Adhere to workplace safety procedures during installations and maintenance activities.
  • Properly handle tools, ladders, fiber equipment, and electrical components.
  • Ensure compliance with company operational standards and technical procedures.
  • Maintain assigned tools and equipment in good working condition.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Diploma or Certificate in Telecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking or a related technical discipline
  • Minimum of 2 years’ hands-on experience in Fiber optic installation and maintenance,
  • ISP field operations, Networking support and troubleshooting, Structured cabling environments
  • Strong analytical and troubleshooting skills
  • Excellent communication and interpersonal abilities
  • Good customer service orientation
  • Ability to work under pressure and meet deadlines
  • Team player with a positive attitude
  • High level of integrity and professionalism
  • Self-driven and able to work with minimal supervision
  • Extensive fieldwork within Nairobi and surrounding regions
  • May involve climbing poles, rooftop installations, and outdoor assignment

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
Location
📍 Approximate location
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About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.