Head of Growth

Job role

Lead recruitment of Community Trust Agents (market/boda leadership) and Retail Footfall Agents against the phased roadmap — pilot, Nairobi scale, national scale.

Manage and grow the Brand Ambassador team who do the on-the-ground recruiting — site assignment, target-setting, coaching, and performance management.

Build repeatable playbooks for opening new markets, boda stages, and geographies as the network expands beyond Nairobi.

Own the subscriber and revenue numbers for the retail business — active subscribers, new sign-ups, and net revenue against the commercial case.

Monitor activation quality - 7-day payment conversion, customer complaints and quality of product communication.

Own the agent experience end-to-end including training materials, sign-up agreements, support channel, and claims-handling standards (agents are customers' first point of contact).

Work closely with product, underwriting and claims team to feed field learnings back into product design, pricing, and process

Qualifications

Bachelor’s degree in Business Administration, Commerce, Marketing, Sales, Finance, Economics, or a related field.

A postgraduate qualification or professional sales/marketing certification is an added advantage

Minimum 7 years of progressive experience in sales, business development, distribution or growth, with at least 3 years in a leadership role managing field sales, agent or distribution networks.