We’re an Energy Services company offering Smart Metering, Water & Electricity Utilities Billing, Energy Management & Renewable Energy Solutions for residential, commercial & industrial customers. We're looking for someone who is naturally empathetic, highly organised, and quick on their feet, someone who is passionate about delivering exceptional customer experiences, solving problems, and thrives in a fast-paced environment. If you've knowledge within Real-Estate sector: - Construction, Property Management, Building Services Maintenance , Electrical or Plumbing that will be an added advantage. We'd love to hear from you. Role Overview We are looking for a sharp, empathetic, and highly organised Customer Support Executive to join our growing CS team. This is a hands-on role at the front line of our customer interactions: handling inquiries, resolving issues, managing escalations, and ensuring every customer feels heard, helped, and confident in M-PAYA. The ideal candidate should understand how to navigate urgency without losing empathy, and is comfortable working with CRM tools and support platforms. Key Responsibilities Customer Support and Issue Resolution Escalations and Cross-Functional Collaboration Documentation and Tools Quality and Continuous Improvement