About the Role: As a Tire Support Specialist, you’ll be the first point of contact for consumers, tire installers, and wholesale distributors. You’ll assist with inquiries related to specific tires or existing orders across multiple channels Key Responsibilities: Handle inbound calls, chats, and emails professionally Assist with tire-related inquiries and order support Transition smoothly between communication channels Maintain accurate documentation in internal systems Collaborate with team leads and escalate issues when needed Meet performance KPIs and adhere to schedules What We’re Looking For: 6–12 months of customer service experience Strong communication and interpersonal skills Enthusiastic problem-solver with a growth mindset Sales/retention experience is a plus Spanish language skills are a bonus