Customer Support Executive

Position: Customer Support Executive

Duty Time: 10 hours per day

Location: Work from home

Key Responsibilities:

Customer Interaction & Support:

Respond promptly to customer inquiries via phone, email, chat, or social media.

Understand customer needs and provide appropriate solutions.

Communicate effectively to resolve complaints and provide product/service information.

Maintain accurate records of customer interactions and transactions.

Troubleshooting & Problem Solving:

Diagnose and resolve technical issues or service-related problems.

Provide guidance on product setup and usage.

Escalate unresolved issues to appropriate internal teams.

Documentation & Reporting:

Document customer interactions and maintain comprehensive case records.

Prepare and present reports on customer support activities and trends.

Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

Training & Development:

Assist in training new support staff on company policies and product knowledge.

Stay updated with new product features and industry trends.

Participate in continuous training sessions to enhance skills.

Policy Adherence:

Ensure all customer interactions comply with company policies and standards.

Uphold data privacy regulations and safeguard customer information.

Requirements:

Education: Bachelor's degree preferred.

Experience: Minimum 2 years in customer support or a customer-facing role.

Skills:

Strong communication and interpersonal skills.

Ability to remain calm under pressure and handle challenging situations.

Proficiency with CRM software and other customer service tools.

Shifts:

Candidates must be flexible to work in morning and evening shifts as per business needs.

Perks and Benefits:

Fixed salary based on experience.

Work-from-home flexibility.

Leadership role with career growth opportunities.

Application Process:

Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV