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Customer Service Executive
📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE CUSTOMER SERVICE EXECUTIVE NATURE OF JOB FULL TIME SALARY KSHS.30,000 JOB LOCATION KIKUYU
DUTIES AND RESPONSIBILITIES Customer Support & Relationship Management
  • Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
  • Provide accurate, timely, and professional information regarding products, services, processes, and company policies.
  • Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
  • Follow up on customer requests and ensure issues are resolved within agreed timelines.

 Service Coordination
  • Coordinate with internal departments to ensure efficient handling and fulfillment of customer requests.
  • Track customer orders, service requests, and inquiries to ensure seamless service delivery.
  • Escalate complex issues to the relevant departments and follow through to resolution.
  • Maintain regular communication with clients regarding the status of their requests.

 Complaint Handling & Resolution
  • Investigate customer concerns and complaints and provide appropriate solutions promptly.
  • Record and monitor customer complaints to identify recurring issues and recommend improvements.
  • Ensure all customer interactions are handled professionally and courteously.

 Administrative Support
  • Maintain accurate customer records, correspondence, and service logs.
  • Prepare reports on customer inquiries, complaints, and service performance as required.
  • Ensure proper documentation and filing of customer-related information.
  • Assist in updating customer databases and records.

 Customer Experience Improvement
  • Gather customer feedback and provide insights to management for service enhancement.
  • Support initiatives aimed at improving customer satisfaction and operational efficiency.
  • Promote a customer-centric culture by consistently delivering high-quality service.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Degree in Business Administration, Communication, Public Relations, Marketing, or a related field.
  • Minimum of 3 years, experience in a customer service, client relations, front office, or customer support role.
  • Experience handling customer inquiries, complaints, and service coordination activities.
  • Proficiency in Microsoft Office applications and customer management systems.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship management skills.
  • Customer-focused with a professional and positive attitude.
  • High level of accuracy and attention to detail.
  • Strong organizational and time-management skills.

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
Location
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About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.