Customer Relations Officer

Key Responsibilities:

Respond promptly to phone, email, and walk-in property inquiries.

Pitch available properties to warm leads and turn inquiries into confirmed property sales.

Stay in touch with existing buyers to generate repeat business and new referral leads.

Negotiate prices, explain payment structures, and guide buyers through signing legal sales contracts.

Conduct highly persuasive property tours that highlight specific financial returns and lifestyle benefits.

Research competitor pricing and local property trends to pitch solutions more effectively to buyers.

Build long-term rapport with buyers and investors by offering honest advice and updates.

Guide clients through site visits and explain property features.

Handle client complaints and coordinate with finance or legal teams for smooth transactions.

Update customer interaction logs and track sales pipelines accurately .

Qualifications .

Bachelor’s degree in Business Administration, Marketing, or a related field.

1 to 3 years of experience in sales, or client relations,  within the property sector.

Proven experience meeting or exceeding monthly real estate sales quotas.

Strong skills in handling buyer objections, price pushback, and contract terms.

Existing relationships with local property investors, brokers, or wealth managers is a plus.

Excellent spoken and written communication skills with strong active listening.

Proficiency in MS Office and familiarity with CRM software.

High emotional intelligence, patience, and problem-solving abilities.