IT Internal Support Technician

We are seeking a reliable and motivated IT Internal Support Technician to manage our day-to-day internal technical needs. In this role, you will be the primary point of contact for internal staff, providing hands-on and remote support for hardware, software, and connectivity issues. The ideal candidate will maintain a high-functioning Windows environment, ensuring minimal downtime and robust security across our local operations.

Key Responsibilities

• Desktop Support: Set up, deploy, configure, and troubleshoot employee workstations, laptops, printers, and peripheral devices.
• Software Maintenance: Install, update, and manage corporate software configurations, primarily focusing on Microsoft Office 365, active domain environments, and antivirus programs.
• Network Infrastructure: Monitor and support local office internet connectivity, including basic Wi-Fi, switches, routers, cabling, and protocol troubleshooting (TCP/IP, DNS, DHCP).
• User Management: Administer active directories, reset passwords, set up new user accounts, and handle onboarding/offboarding permissions.
• System Operations: Perform regular data backups, execute security patches, and monitor system event logs to handle technical anomalies.
• Incident Tracking: Log, prioritize, and resolve support requests through the company ticketing system, meeting strict service level expectations.
• Asset Tracking: Maintain an updated inventory log of all company hardware components and software licenses.

Requirements & Qualifications

• Education: Minimum of a Diploma in Information Technology, Computer Science, or a closely related field.
• Experience: 2+ years of hands-on experience in an internal IT support or helpdesk environment.
• Technical Domain: Strong technical expertise maintaining hardware, software, and networks in a corporate Windows environment (Windows 10/11, Active Directory, Office 365).
• Protocols: Practical understanding of foundational networking principles, including TCP/IP, DNS, DHCP, and basic routing.
• Interpersonal Skills: Excellent written and verbal communication, combined with a customer-centric mindset to explain technical ideas to non-technical staff.

Advantageous Pluses: Relevant industry certifications like CompTIA A+, Network+, or Microsoft technical certifications.

Note: Once your CV is received, we can also consider you for an alternative opportunity.