Logo of Brites Management Services Limited

Sales Executive – Jewellery

📍 Nairobi, Kenya 🏢 00100 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Sales

Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.

Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026

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Job Description

JOB TITLE SALES EXECUTIVE – JEWELLERY NATURE OF JOB FULL TIME INDUSTRY LUXURY RETAIL (JEWELLERY) SALARY KSHS.35,000-40,000 JOB LOCATION WESTLANDS
DUTIES AND RESPONSIBILITIES
  • Deliver an exceptional luxury shopping experience by understanding customer preferences and recommending suitable jewellery pieces.
  • Develop and maintain long-term relationships with new and existing customers to encourage repeat business and referrals.
  • Proactively identify sales opportunities through upselling and cross-selling complementary products.
  • Stay informed about current jewellery collections, gemstones, precious metals, pricing, and industry trends to provide accurate product information.
  • Ensure all jewellery items are correctly tagged, priced, and displayed according to merchandising standards.
  • Receive, inspect, and record incoming stock, ensuring inventory accuracy at all times.
  • Conduct daily, weekly, and monthly stock counts and investigate any inventory discrepancies.
  • Safeguard valuable merchandise by adhering to security procedures during opening, closing, and customer interactions.
  • Process customer transactions accurately through the Point of Sale (POS) system and ensure all sales comply with eTIMS requirements.
  • Handle cash, card, mobile money, and other payment methods while ensuring accurate reconciliation at the end of each shift.
  • Assist customers with product exchanges, repairs, resizing requests, warranties, and after-sales support in accordance with company policies.
  • Follow up with customers after purchases to ensure satisfaction and build customer loyalty.
  • Resolve customer complaints professionally and escalate complex issues to management where necessary.
  • Support marketing campaigns, promotional events, exhibitions, and product launches to drive sales.
  • Maintain confidentiality of customer information and company business records.
  • Monitor competitor products, pricing, and market trends, providing feedback to management.
  • Prepare daily sales reports, inventory reports, and customer feedback summaries.
  • Ensure the showroom remains clean, secure, and visually appealing at all times.
  • Collaborate with colleagues to achieve store sales targets and deliver a seamless customer experience.
  • Adhere to company policies, operational procedures, and health and safety standards.
  • Perform any other duties assigned by the Store Manager or Branch Manager in support of business operations.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Diploma in Sales, Marketing, Business Administration, or a related field.
  • Previous experience in jewellery sales, luxury retail, retail sales, or stock management.
  • Knowledge of billing systems and eTIMS procedures.
  • Experience using stock management and inventory systems.
  • Prior experience in handling high-value products is an added advantage.
  • Excellent customer service and relationship management skills.
  • Strong communication and interpersonal skills.
  • Good sales, negotiation, and upselling abilities.
  • Basic computer proficiency, including billing and inventory systems.

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on [email protected]
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
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Location

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About the Company

Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.