Sales & Customer Service Representative

JOB TITLE SALES & CUSTOMER SERVICE REPRESENTATIVE

NATURE OF JOB FULL TIME

INDUSTRY LAB EQUIPMENT SUPPLIES

SALARY KSHS. 27,000 (STARTING GROSS SALARY)KSHS. 27,000 (STARTING GROSS SALARY)

JOB LOCATION NGARA

DUTIES AND RESPONSIBILITIES

Inside Sales & Account Management

· Manage incoming inquiries, qualify leads, and convert prospects into long-term clients via phone, email, and in-person consultations.

· Utilize scientific knowledge to explain product specifications, usage, and applications to clients, recommending appropriate solutions.

· Prepare accurate price quotations, follow up on pending proposals, negotiate sales terms within company guidelines, and close deals efficiently.

Customer Service & Relationship Building

· Serve as the main point of contact for customer support, providing polite, prompt, and accurate solutions to client inquiries or issues.

· Build and maintain strong, long-term relationships with new and existing corporate and individual accounts to drive repeat business.

· Receive customer feedback, log complaints in a timely manner, coordinate with operational teams for resolution, and ensure customer satisfaction.

Administrative & Operational Support

· Accurately record and track customer orders from initial inquiry to final delivery and invoicing using Microsoft Office suite.

· Keep client database records, sales logs, and communication history up to date.

· Work closely with logistics, inventory, and management to verify stock availability and coordinate timely dispatch.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Bachelor’s Degree in Analytical Chemistry, Industrial Chemistry, or a related Science discipline.

· Proven experience in a sales, office-based sales support, or customer service environment (experience in chemical, laboratory, or scientific product sales is a strong advantage).

· Strong proficiency in Microsoft Office applications (MS Word, MS Excel, Outlook).

· Ability to quickly learn, understand, and articulate technical and chemical product details to non-technical buyers.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on [email protected]

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.