Retail Sales Operations Manager

RESPONSIBILITIES:

Store Operations

• Oversee daily store operations, including opening and closing procedures, staffing, inventory, and 

customer service.

• Coordinate with the Sales Manager and other departments to ensure consistent operational 

standards across stores.

• Monitor store performance and identify opportunities for operational improvement.

Customer Service

• Maintain high standards of customer service and ensure a positive customer experience.

• Assist customers with inquiries, product recommendations, and concerns.

• Address customer complaints and implement appropriate solutions.

• Support upselling and other sales initiatives to maximize store performance.

People Management

• Assist with the recruitment, onboarding, training, and supervision of retail staff, cashiers, and 

merchandisers.

• Monitor employee performance and ensure staff effectively fulfill their roles and responsibilities.

• Prepare and manage staff schedules based on operational requirements.

Inventory Management

• Oversee inventory activities, including receiving deliveries, stocking, inventory counts, and stock 

monitoring.

• Ensure inventory accuracy and address discrepancies promptly.

• Support loss prevention initiatives and proper inventory control procedures.

Sales and Visual Merchandising

• Monitor sales performance across stores and analyze trends to identify opportunities for 

improvement.

• Support the implementation of sales strategies and action plans to achieve revenue targets.

• Coordinate with Marketing to maintain attractive and effective product displays that support sales 

and enhance the customer experience.

Compliance and Administration

• Ensure stores comply with company policies, procedures, health and safety standards, labor 

regulations, and other applicable requirements.

• Maintain accurate administrative records, including attendance and staff schedules.

• Prepare and submit operational reports as required.

• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations 

Management, or a related field.

• 5–8 years of experience in retail sales and operations, including at least 3 years in a managerial or 

supervisory capacity.

• Proven experience managing multiple stores, branches, or retail locations.

Role: Retail Sales Operations Manager Company: Excelsior Farms Inc. 

Work Location: On-site/Bacolod City, Negros Job Type: Full-time

Basic Salary: ₱55,000 above 

• Strong background in sales management, sales target achievement, performance analysis, and 

revenue growth initiatives.

• Experience in recruitment, training, coaching, performance management, and staff scheduling.

• Knowledge of inventory management, merchandising, store operations, and loss prevention.

• Strong understanding of customer service and visual merchandising standards.

• Strong leadership, communication, analytical, problem-solving, and decision-making skills.

• Knowledge of company policies, labor regulations, health and safety standards, and other statutory 

requirements relevant to retail operations.

• Proficient in Microsoft Office or Google Workspace, particularly Excel or Google Sheets.

• Willing to travel extensively within Negros for regular store visits.

• Willing to work on weekends, holidays, and shifting schedules as required by retail operations.

Other Benefits:

• HMO upon regularization

• Government-mandated benefits

• Additional leave credits

Work Schedule/Set-up:

• Monday to Friday: 8 AM to 5 PM