Employer Success Specialist

RESPONSIBILITIES

Employer Success & Account Management 

• Manage assigned enterprise employer accounts and build trusted client relationships.

• Conduct regular business reviews and monitor employer satisfaction.

• Drive client retention and successful hiring outcomes.

Operations & Process Excellence 

• Monitor account health, hiring performance, and KPIs.

• Resolve hiring bottlenecks, coordinate cross-functional issue resolution, and support 

platform adoption and process improvements.

• Maintain accurate CRM and account records.

Stakeholder Collaboration 

• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, 

and Operations teams to ensure seamless service delivery, operational excellence, and 

positive client outcomes. 

QUALIFICATIONS

• Bachelor's degree preferred (or equivalent experience).

• At least 4 years of experience in Customer Success, Account Management, Client 

Services, BPO Operations, or a related field.

• Excellent spoken English, with confidence in client-facing interactions and stakeholder 

discussions.

• Strong client management, problem-solving, and organizational skills, with the ability to 

manage multiple priorities and drive successful outcomes.

• Experience managing employer/client relationships, account health, and hiring success 

metrics.

• Ability to thrive in a fast-paced, high-growth startup environment.

• CRM experience and exposure to supporting US-based clients preferred.

• Proven ability to collaborate across teams, manage operational workflows, and 

maintain high client satisfaction.

• Proven experience in scaling new accounts, campaigns, or operational processes from 

the ground up.

• Demonstrated success in leading process improvement and business implementation 

initiatives.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Sales Incentives

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)