Career Support Team Leader

RESPONSIBILITIES

• Drive daily and weekly targets for interviews, placements, and service quality.

• Monitor individual KPIs and take corrective actions as needed.

• Ensure consistent adherence to workflows and standards.

• Conduct regular 1:1s, coaching sessions, and performance check-ins.

• Provide real-time feedback and skills development support.

• Escalate persistent performance issues with documentation.

• Manage schedules and workload distribution.

• Identify recurring execution issues and recommend improvements.

• Provide escalation support for complex job seeker or employer cases.

QUALIFICATIONS

• Bachelor's degree required or High School diploma with 5 years of relevant experience.

• Excellent spoken English with a neutral accent.

• Proven experience handling high-volume calls and coaching teams in a fast-paced 

environment.

• 3+ years of contact center experience, including exposure to US night shift operations.

• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team 

performance.

• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup 

environment.

• Strong coaching, process improvement, and team development skills.

• Adaptable and able to thrive in a dynamic, fast-growing environment.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differentia