Customer Success Associate

RESPONSIBILITIES

Employer Success & Support

• Build and maintain strong, trust-based relationships with employer clients.

• Proactively support clients in achieving successful hiring outcomes.

• Understand client needs and recommend appropriate solutions.

• Guide clients in effectively using the platform and available tools.

• Clearly communicate processes, requirements, and recommendations.

Job Posting & Applicant Optimization

• Help clients optimize job postings to attract qualified applicants.

• Use available data to identify opportunities to improve applicant quality and 

engagement.

• Recommend strategies to improve candidate engagement and conversion, including 

relevant paid options.

• Help clients maximize the value of their job postings and identify opportunities for 

expanded usage.

• Monitor hiring activity and proactively address areas requiring attention.

Client Engagement, Negotiation & Retention

• Maintain regular and proactive communication with employer clients.

• Follow up promptly on concerns, hiring activity, and outstanding actions.

• Handle renewal, pricing, and service commitment discussions professionally.

• Identify opportunities to increase client engagement, retention, and account value.

• Support continued platform usage, renewals, and long-term client relationships.

• Escalate complex issues when necessary while maintaining ownership of the client 

relationship.

Execution & System Discipline

• Maintain accurate and timely records of client interactions, activities, and outcomes.

• Track client engagement, follow-ups, and action items using available systems.

• Use data and client touchpoints to support proactive customer success activities.

• Meet defined quality, productivity, and turnaround standards.

• Follow established Customer Success workflows while exercising sound judgment.

QUALIFICATIONS

• 4+ years of experience in customer success, account management, business 

development, recruitment operations, or high-volume contact center environments, with 

proven ownership of client relationships and outcomes.

• Proven negotiation skills, with the ability to confidently and diplomatically handle 

pricing, renewals, service commitments, and client concerns.

• Consultative, sales-oriented mindset with the ability to identify client needs, recommend 

solutions, and drive actions, upgrades, or expanded usage.

• Strong ability to manage multiple employer accounts, priorities, and follow-ups 

simultaneously in a fast-paced environment.

• Strong English communication and client-facing skills, with the confidence to lead 

conversations, follow-ups, and challenging client discussions.

• Comfortable using systems, tools, and data to track activities, identify opportunities, 

and drive client outcomes.

• Strong attention to detail and follow-through.

• Self-driven and proactive, with the ability to take initiative and make sound decisions 

within established processes.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Sales Incentive

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential