REQUIREMENTS & QUALIFICATIONS Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field. Proficiency in OPERA PMS is required. Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles. Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation. Excellent customer service and guest-relations skills. Strong communication and interpersonal skills. Good computer literacy and ability to work with hotel systems and Microsoft Office. Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue. Professional grooming and presentation. High level of attention to detail, accuracy and confidentiality. EXPERIENCE Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment. Previous experience using OPERA PMS. Experience in Front Office cashiering. Demonstrated experience in guest service, complaint handling and service recovery. Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage. Experience in a 4-star or 5-star hotel will be an added advantage. Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage.