Job Listings
Publishing company
Operations Manager
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
Key Responsibilities
- Business growth & Retention: Drive organizational expansion by implementing strategies to retain the current clientele and proactively identifying opportunities for new business development
- Policy Development: Design, implement, and periodically review operational policies, procedures, and standard Operating Procedures (SOPs) to ensure regulatory compliance and peak efficiency.
- Leadership & Branch Supervision: Provide strategic direction and oversight to branch managers, ensuring all regional activities align with corporate objectives.
- Client Relationship Management: Act as the primary escalation point for client relations: ensure all concerns are addressed within 12 hours and formal incident investigations are resolved.
- Operational Optimization: Evaluate existing operational structures and recommend data-driven organizational changes to enhance workflow and productivity.
- Administrative Oversight: Maage the administrative functions of the Operations Department, establishing cost effective systems and robust budgetary controls.
- Performance Management: Conduct regular performance evaluations operational staff, providing mentorship and implementing corrective action where necessary.
- Departmental Oversight: Supervise specialised divisions, including the Training School, Technical Department, and Canine Section, ensuring each unit adheres to established policies and meet company standards.
- Professional Expertise - A minimum of 7 years of progressive experience in the private security specially in senior management
- Educational Background: A Bachelors degree in Security manage, business development or other related field of study
- Previous work experience as a Major or captain in the military or GSU will. be an add advantage
About the Company
iHR Consulting Ltd publishes its vacancies in Kenya through Saplic. Profile created automatically.
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