Operations Manager

📍 Nairobi, Kenya 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Other

Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.

Minimum Experience

1 year

Application Deadline

📅 31 Dec 2026

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Job Description

Key Responsibilities

Business growth & Retention: Drive organizational expansion by implementing strategies to retain the current clientele and proactively identifying opportunities for new business development
Policy Development: Design, implement, and periodically review operational policies, procedures, and standard Operating Procedures (SOPs) to ensure regulatory compliance and peak efficiency.
Leadership & Branch Supervision: Provide strategic direction and oversight to branch managers, ensuring all regional activities align with corporate objectives.
Client Relationship Management: Act as the primary escalation point for client relations: ensure all concerns are addressed within 12 hours and formal incident investigations are resolved.
Operational Optimization: Evaluate existing operational structures and recommend data-driven organizational changes to enhance workflow and productivity.
Administrative Oversight: Maage the administrative functions of the Operations Department, establishing cost effective systems and robust budgetary controls.
Performance Management: Conduct regular performance evaluations operational staff, providing mentorship and implementing corrective action where necessary.
Departmental Oversight: Supervise specialised divisions, including the Training School, Technical Department, and Canine Section, ensuring each unit adheres to established policies and meet company standards.

Job Qualifications

Professional Expertise - A minimum of 7 years of progressive experience in the private security specially in senior management
Educational Background: A Bachelors degree in Security manage, business development or other related field of study
Previous work experience as a Major or captain in the military or GSU will. be an add advantage

📍 Approximate location

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