JOB TITLE OFFICE ADMIN/CYBER ATTENDANT

NATURE OF JOB FULL TIME

INDUSTRY ICT & DIGITAL SERVICES

SALARY KSHS.17,000-20,000

JOB LOCATION KIRINYAGA ROAD- NAIROBI CBD

DUTIES AND RESPONSIBILITIES

Customer Service

· Receive and assist customers professionally, identifying their service needs.

· Respond to customer inquiries and resolve service-related issues promptly.

· Maintain high standards of customer service and confidentiality.

Digital & Government Services

· Process services through eCitizen, KRA iTax, eTIMS, and NTSA platforms.

· Guide clients through online applications, registrations, and statutory compliance processes.

· Keep up to date with changes in government digital platforms and procedures.

Document Processing Services

· Prepare, type, print, scan, photocopy, laminate, and bind customer documents.

· Generate invoices, quotations, receipts, and other business documents.

· Ensure accuracy and quality of all documents before issuance or submission.

Office Administration

· Maintain organized filing systems for customer records and office documents.

· Monitor office supplies and coordinate replenishment of stationery and consumables.

· Handle telephone calls, emails, and general office correspondence.

Technical Support

· Troubleshoot basic computer, printer, scanner, and internet connectivity issues.

· Assist customers with online account creation and document uploads.

· Ensure office equipment is functional and report technical faults when necessary.

Cash Handling & Record Keeping

· Receive customer payments and issue receipts accurately.

· Maintain daily transaction records and prepare basic sales reports.

· Balance daily cash collections in accordance with company procedures.

Business Operations Support

· Promote the centre's services to existing and potential customers.

· Support daily operational activities to ensure efficient service delivery.

· Identify opportunities to improve customer experience and office efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma in Business Administration, Information Technology, or a related field.

· Minimum of 1 year of experience in a cybercafé, business centre, or office administration role.

· Experience using eCitizen, KRA iTax, eTIMS, and NTSA platforms.

· Strong computer literacy and proficiency in Microsoft Office applications.

· Excellent customer service, communication, and interpersonal skills.

· Good organizational skills with high accuracy and attention to detail.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.