- Responsibilities
Front office service to walk-in clients and potential members.
Build trust relationships, customer loyalty, and satisfaction.
Assist new members in filling out application forms – loans, membership and others.
Explain to members the different types of Babereki SACCOS product options that are available, as well as the terms of those products.
Reconcile member accounts and ensure correct posting of loan and savings receipts and remittances.
Reconciliation of member accounts.
Assist members to complete loan contracts and advise members on the terms and conditions.
Processing applications and documentation within specific limits.
Advise members on their financial goals.
Give members feedback on applications.
- Requirements
Minimum requirements of a Diploma in Banking and Finance, Accounting, Business related field from a recognized institute.
Familiarity with multi-line telephone systems.
Knowledge of MS Word, Outlook, Excel, and typing.
Confident communicator, both verbally and in writing.
Good working knowledge of Microsoft Office applications, particularly Excel and Word.
Experience with loan management, accounting, or member administration systems will be an added advantage.
A minimum of 2 years’ experience in lending, microfinance, banking, or a SACCO environment.
Valid Class B Driver’s license.
- Communication Skills
- Customer Service
- Professionalism
- Organization
- Multitasking
- Teamwork
- Time Management
- Salary
- Competitive salary commensurate with qualifications