• Responsibilities

Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency

• Drive significant growth and profitability in the context of cost management

Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service

Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.

Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members

Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress

Comply with governance in terms of legislative and audit requirement through Governance – develop, monitor, maintain and ensure compliance in the business

Identify report and mitigate operational risk at a product, process and/or channel level within a business unit

Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis

• Manage SLA agreements for the Business in line with business objectives

Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data

Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.

• Support effective teamwork within the function. Participate and collaborate across teams

Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies

Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities