MULTISKILLED CONSULTANT

• Responsibilities
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer’s needs and expectations are understood and solutions provided

Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer

• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Requirements
• Bachelor’s degree in Business or a related field

12 months working experience.