• Responsibilities

Capture and maintain accurate records for new Funeral Scheme members and related account information.

Monitor member contributions, premium payments, loan-related repayments, and account balances.

Follow up on arrears and overdue accounts in line with approved collection procedures.

Prepare arrears, collections, and account status reports for management.

Attend to member queries relating to balances, payments, statements, and Funeral Scheme records.

Reconcile member accounts and ensure correct posting of receipts and remittances.

Work closely with the Loans Officer on member verification, recoveries, and account follow-up.

Maintain proper records, updated registers, and confidentiality of member information.

Support the continuous improvement of credit control and Funeral Scheme administration processes.

• Requirements

Degree in Accounting, Banking and Finance, Credit Management, Business Administration, or a related field.

Experience in a SACCO, microfinance institution, insurance environment, or Funeral Scheme administration will be an added advantage.

Good working knowledge of Microsoft Office applications, particularly Excel and Word.

Experience with loan management systems, accounting systems, or member administration systems will be an added advantage.

A minimum of 3 year’s relevant credit management experience in financial services being: credit control, debt collection, member accounts administration, or a related role.

• Valid Class B Driver’s license

Strong interpersonal and communication skills.

Good numerical, reconciliation, and record management skills.

High level of integrity, confidentiality, and professionalism.

Ability to follow up consistently on arrears and outstanding balances.

Good customer service orientation and ability to work well with members.

Ability to work independently and collaboratively within a team environment.

Attention to detail and ability to meet reporting deadlines.

• Salary

Attractive package including competitive salary, pension scheme, medical aid, and optional funeral scheme cover