JOB TITLE IT MAINTENANCE ASSISTANT

NATURE OF JOB FULL TIME

INDUSTRY MEDIA/TELECOMMUNICATIONS

SALARY KSHS.30,000-45,000

JOB LOCATION UPPER HILL

DUTIES AND RESPONSIBILITIES

Systems & Hardware Support

· Install, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, telephony).

· Diagnose and resolve hardware issues across office and outlet shops.

· Ensure call center computers (hardware and software) are fully operational.

· Conduct preventive maintenance checks on IT equipment.

Network & Server Administration

· Monitor and maintain company servers, LAN/WAN networks, and VPN links nationwide.

· Configure and troubleshoot Cisco network equipment.

· Ensure stable internet connectivity and resolve outages promptly.

· Inspect and monitor server rooms to maintain uptime and security.

Database & System Support

· Provide support for StarTimes systems used by staff and agents.

· Manage and troubleshoot MySQL, Oracle, or other databases.

· Execute SQL queries for reporting and system optimization.

· Document system issues and resolutions for knowledge base.

User & Customer Support

· Deliver IT support to call center agents, business point agents, and customer service teams.

· Train staff on IT systems, applications, and troubleshooting basics.

· Respond to user requests for SMS dispatch across departments.

· Provide frontline IT support for contact center operations.

Data & Security Management

· Ensure daily data backups are completed successfully.

· Assist in disaster recovery planning and execution.

· Monitor system security, access controls, and compliance with IT policies.

· Report and escalate security incidents to IT management.

Web & Digital Support

· Update and maintain the company website as requested.

· Support digital platforms used by StarTimes for customer engagement.

· Collaborate with marketing and operations teams on IT-enabled campaigns.

Reporting & Documentation

· Compile daily IT maintenance and performance reports.

· Maintain logs of technical issues, resolutions, and preventive actions.

· Provide feedback to IT supervisors on recurring problems and improvement opportunities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Degree/Diploma in Information Technology, Computer Science, or a related discipline

· 1–3 years of experience in IT support, system administration, or network maintenance.

· Industry certifications (e.g., CCNA, CompTIA Network+, Linux+) are an added advantage

· Strong knowledge of Cisco equipment and configuration.

· Proficiency in Windows/Linux system architecture and OS installation

· Experience with MySQL, Oracle, or other common databases; skilled in SQL

· Solid understanding of Linux/Unix operating systems.

· Ability to work meticulously, under pressure, and in a shift system.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.