HOTEL MANAGER & FRONT DESK OFFICERS

• Responsibilities

Provision of general management for all hotel departments underpinned by planning, organizing and controlling of operations (for Hotel Manager)

• Provision of Exceptional customer experience in all facets of front office (for Front Desk Officers)
• Strict compliance with hotel standards and regulatory requirements
• Marketing, promotions and elevating presence in all media platforms
• Supervision of housekeeping assistants (for Front Desk Officers)
• Other duties that may arise from time to time
• Requirements
• At least a diploma in Tourism and Hospitality Management (for Hotel Manager)

At least a BGCSE or its equivalence, and a Certificate in Tourism and Hospitality Management (for Front Desk Officers)

• At least 5 years in a managerial role in a reputable tourism establishment (for Hotel Manager)

At least 5 years’ post qualification experience in a reputable tourism establishment (for Front Desk Officers)

• Fluent in English and Setswana. Command of international languages is an added advantage

Competent in Microsoft Office and Hotel Management packages, Financial/Accounting competencies and Human capital Management. (for Hotel Manager)

• A valid drivers license over 2 years is required (for Hotel Manager)

Competent in Microsoft Office and Hotel Management packages. Financial/Accounting skills and basic training in operating procedures, hotel standards and any other relevant training are an added advantage. (for Front Desk Officers)