Guest Services Executive

Key Responsibilities

· Respond promptly to guest enquiries via Airbnb, Booking.com, and WhatsApp.

· Convert enquiries into confirmed bookings through timely and professional communication.

· Manage guest check-in and check-out processes, ensuring accurate access information is shared.

· Handle guest concerns and complaints while coordinating resolutions with the UK operations team.

· Follow up on guest reviews and feedback to enhance the customer experience.

· Maintain accurate records of all guest interactions and operational activities.

· Work collaboratively with the client's existing operations team based in Bangladesh.

Job Requirements

· Minimum 3 years' experience in customer service, preferably within hospitality, travel, serviced apartments, or a similar guest-facing environment.

· Mandatory: Proven hands-on experience using Airbnb and/or Booking.com platforms.

· Exceptional written and spoken English with the ability to communicate confidently and professionally with UK-based guests.

· Strong problem-solving skills with the ability to remain calm under pressure.

· Highly organized, dependable, self-motivated, and able to work independently.

Working Arrangement

· Fully remote (work from home).

· Candidates must have their own computer, headset, and reliable high-speed internet connection. This is a non-negotiable requirement.

· 45 hours per week, spread across 5 working days, including 2 weekend days, in line with UK guest activity. Working hours will be aligned with UK operations.