182-Bed Independent Mid-Scale (3-Star) Hotel

Department

Executive Office

Reports To

Ownership / Board of Directors

Experience Target

8–10+ years

Salary Target

KES 150,000-200,000 per month

Employment Level

Tier 1 – Leadership / HOD

JOB PURPOSE

Provides overall leadership and accountability for the 182-bed independent mid-scale hotel, translating the approved business plan into strong operational, financial, commercial and people performance across all divisions.

KEY RESPONSIBILITIES

· Lead execution of the hotel’s annual business plan, budgets, operating standards and strategic priorities.

· Direct and hold accountable all Heads of Department, ensuring clear departmental targets, reporting and performance follow-up.

· Own the overall guest experience and service standards across rooms, food and beverage, conferences, recreation and support functions.

· Drive revenue growth, profitability, occupancy, conference business and cost discipline together with Sales, Finance and operational HODs.

· Review management accounts, departmental budgets, forecasts, payroll, expenditure, procurement and capital requirements.

· Ensure strong internal controls, revenue assurance, credit control, purchasing discipline and proper use of hotel assets.

· Lead workforce planning, recruitment of senior leaders, performance management, succession planning and management development.

· Ensure the hotel complies with statutory, licensing, health and safety, food safety, labour, security and other operational requirements.

· Oversee procurement, stores and supplier performance at executive level, ensuring transparent purchasing and value for money.

· Chair management/HOD meetings and ensure decisions are translated into measurable actions and deadlines.

· Maintain effective relationships with owners, key corporate clients, suppliers, regulators and other stakeholders.

· Lead crisis management, business continuity and major guest/operational incident response.

MINIMUM REQUIREMENTS

· Bachelor’s degree in Hospitality Management, Business Administration or a related field; postgraduate management qualification is an advantage.

· 8–10+ years of progressive hotel management experience, including substantial senior leadership responsibility.

· Demonstrated experience managing multiple hotel departments and HODs in a full-service property.

· Strong commercial, budgeting, financial-control, revenue-management and cost-control capability.

· Strong people leadership, decision-making, communication, negotiation and stakeholder-management skills.

· Working knowledge of hotel PMS/POS systems, management reporting and operational controls.

KEY PERFORMANCE INDICATORS

· Hotel revenue, GOP/profitability and budget performance

· Occupancy, ADR/RevPAR and conference/event revenue

· Guest satisfaction and complaint resolution

· Departmental cost and payroll control

· HOD performance and staff turnover

· Compliance, audit and safety performance