182-Bed Independent Mid-Scale (3-Star) Hotel

Department

Rooms Division – Housekeeping & Laundry

Reports To

Executive Assistant Manager

Experience Target

5+ years

Salary Target

KES 100,000 per month

Employment Level

Leadership / HOD

JOB PURPOSE

Leads housekeeping and laundry operations for the 182-bed hotel, ensuring guest rooms, public areas and linen operations consistently meet required cleanliness, presentation, productivity and cost standards.

KEY RESPONSIBILITIES

· Manage housekeeping staffing, shift schedules, daily room assignments and manpower deployment according to occupancy.

· Set, communicate and audit cleanliness, room-presentation and public-area standards.

· Conduct and enforce room, corridor, public-area and back-of-house inspection routines.

· Oversee Floor Supervisors, Room Attendants, Public Area Attendants and the Laundry Manager/Supervisor.

· Coordinate closely with Front Office on room status, priority rooms, VIP arrivals, out-of-order rooms and turnaround times.

· Oversee laundry production, linen par levels, linen inventory, losses, replacement cycles and turnaround standards.

· Prepare and control the housekeeping budget, cleaning supplies, guest amenities, uniforms, equipment and departmental purchases.

· Maintain inventory controls for linen, amenities, chemicals, cleaning materials and housekeeping equipment.

· Establish safe chemical-handling, equipment-use, hygiene and occupational-safety practices.

· Recruit, train, coach and evaluate housekeeping staff and supervisors.

· Monitor productivity, room-cleaning times, absenteeism, overtime and departmental labour cost.

· Coordinate with Engineering on room defects, preventive maintenance and timely closure of maintenance issues.

MINIMUM REQUIREMENTS

· Diploma or Bachelor’s degree in Hospitality Management, Housekeeping Management or related field.

· 5+ years in housekeeping operations, including at least 2 years in a supervisory/management role.

· Demonstrated experience managing housekeeping staffing, scheduling, inspections and room assignments.

· Strong knowledge of laundry/linen control, inventory management, cleaning chemicals and housekeeping equipment.

· Budgeting, cost-control, team leadership and interdepartmental coordination skills.

· Experience in a sizeable hotel operation is strongly preferred.

KEY PERFORMANCE INDICATORS

· Room and public-area inspection scores

· Room turnaround and availability

· Guest cleanliness complaints

· Linen loss/replacement cost

· Housekeeping labour productivity

· Supplies/amenities cost vs budget