Key ResponsibilitiesOperations Management

• Oversee day-to-day garage operations across all service bays.
• Ensure efficient scheduling and timely completion of repairs.
• Monitor workshop productivity and turnaround times.
• Maintain high standards of workmanship and quality control.

Customer Experience

• Deliver an outstanding customer experience from vehicle check-in to collection.
• Resolve customer concerns promptly and professionally.
• Ensure transparency in repair approvals and quotations.

Team Leadership

• Lead, coach, and motivate technicians and support staff.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Conduct performance reviews and identify training needs.

Parts & Inventory

• Manage procurement of spare parts and consumables.
• Develop reliable supplier relationships, including imported parts.
• Ensure accurate inventory control and stock management.

Business Development

• Drive growth of the drive-in service business.
• Identify opportunities to increase workshop utilization and revenue.
• Build relationships with fleet and corporate customers.

Financial Performance

• Monitor labour efficiency, gross margins, and operational costs.
• Manage workshop budgets and resource allocation.
• Ensure profitability while maintaining service quality.

Health, Safety & Compliance

• Maintain a safe, clean, and organized workshop.
• Ensure compliance with company policies and applicable regulations.
• Promote safe work practices across the team.

Technology & Reporting

• Utilize digital tools to manage workshop operations.
• Monitor key performance indicators (KPIs).
• Prepare regular operational and performance reports for management.

QualificationsRequired

• Diploma or Degree in Mechanical Engineering, Automotive Engineering, Business Management, or a related field.
• Experience managing an automotive workshop, service centre, or garage.
• Strong leadership and people management skills.
• Excellent planning and organizational ability.
• Strong communication and customer service skills.
• Computer literacy and comfort using digital systems.

Preferred

• Experience working in a technology-enabled service environment.
• Knowledge of inventory and procurement management.
• Experience managing fleet maintenance operations.
• Understanding of computerized diagnostics and modern automotive repair processes.

Key Competencies

• Leadership
• Operational excellence
• Customer focus
• Problem solving
• Commercial awareness
• Decision making
• Accountability
• Data-driven mindset
• High attention to detail
• Integrity