Job Listings

Publishing company

Customer Service & App Support Agent

📍 Greater Accra 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Minimum Experience

1 year

Application Deadline

📅 31/12/2026

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Job Description

Key Responsibilities:

Respond promptly and professionally to customer enquiries through phone, social media, messaging platforms, and other communication channels.
Assist customers with questions and issues relating to the company's app and digital services.
Guide customers through app features, account processes, and basic troubleshooting procedures.
Identify, troubleshoot, and resolve customer issues where possible.
Escalate complex technical or customer issues to the appropriate team for resolution.
Monitor social media platforms and respond to customer comments, messages, and enquiries in a timely manner.
Provide accurate information about the company's products, services, and processes.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Maintain accurate records of customer interactions, complaints, and support requests.
Collect customer feedback and report recurring issues or suggestions to management.
Maintain a professional, patient, and positive attitude when dealing with customers.
Support other customer service and administrative activities as assigned by management.

Requirements & Qualifications:

Minimum of HND or Bachelor's Degree in any relevant field.
Excellent command of spoken and written English.
Very good vocabulary and the ability to express ideas clearly and professionally.
Strong verbal and written communication skills.
Must be conversant with social media platforms, including WhatsApp, Facebook, Instagram, TikTok, and similar platforms.
Good computer literacy and ability to learn and navigate digital applications.
Strong customer service and problem-solving skills.
Ability to remain calm, patient, and professional when handling customer complaints or difficult situations.
Previous experience in customer service, call centre operations, technical support, or app support is an advantage.
Must be organized, attentive to detail, and able to manage multiple customer enquiries efficiently.

Key Competencies: