• Welcome guests warmly, confirm reservations and provide accurate information about Sandbox services, menus, events and operating procedures.
• Manage reservations, guest lists, seating coordination and guest flow in collaboration with the restaurant, bar, events and operations teams.
• Respond professionally to telephone, email, online and in-person enquiries in English and French.
• Support VIP arrivals, special occasions and event guests with discretion, attention to detail and timely communication.
• Handle guest concerns calmly, resolve routine issues within authority and escalate complex matters promptly.
• Maintain accurate reservation records, guest notes, enquiries and handover information.
• Coordinate with Food and Beverage, Security, Events, Housekeeping / Cleaning and other relevant teams to support seamless service delivery.
• Maintain a professional appearance, organised reception or host area and consistent brand standards throughout each shift.
• Gather guest feedback and communicate recurring service issues or improvement opportunities to management.

• Fluency in spoken and written English and French is mandatory; language proficiency may be assessed during recruitment.
• Previous experience as a host, receptionist, guest-relations representative, reservations agent or customer-service professional in hospitality is preferred.
• Diploma, HND or degree in Hospitality Management, Tourism, Customer Service, Communications or a related field is an advantage.
• Strong telephone etiquette, interpersonal communication and conflict-resolution skills.
• Proficiency in Microsoft Office and the ability to learn reservation, point-of-sale or guest-management systems.
• Professional presentation, discretion, emotional intelligence and the ability to remain composed during busy service periods.
• Knowledge of Spanish or another international language is an advantage.

• Bilingual communication
• Guest service
• Professionalism
• Organisation
• Conflict resolution
• Attention to detail
• Teamwork
• Composure

• The role requires prolonged periods of standing and regular evening, weekend and public-holiday shifts.

• Submit your application through Jobberman, including an updated CV and relevant supporting documents, no later than 31 August 2026. Only shortlisted candidates will be contacted.

Other Information:

• Rotational shifts; evenings, weekends and public holidays

Location: Accra

Salary: Attractive