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Customer Care/Receptionist (Funeral Home)
📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE CUSTOMER CARE/RECEPTIONIST (FUNERAL HOME) NATURE OF JOB FULL TIME INDUSTRY FUNERAL SERVICES SALARY KSHS.30,000 JOB LOCATION KABATI (MURANGA COUNTY)
DUTIES AND RESPONSIBILITIES Customer Service and Client Support
  • Serve as the first point of contact for clients, visitors, and bereaved families by providing a warm, respectful, and professional welcome while demonstrating empathy, patience, and understanding.
  • Respond to client inquiries through phone calls, emails, walk-ins, and other communication channels, providing accurate information on funeral arrangements, services, pricing options, procedures, and timelines.
  • Listen to client needs, address concerns, provide appropriate solutions, and escalate matters where necessary to ensure a seamless customer experience.

Funeral Service Coordination Support
  • Coordinate with internal teams to facilitate smooth execution of funeral arrangements and related services while ensuring accurate communication of client requirements.
  • Assist clients with documentation, scheduling of appointments, consultations, viewing arrangements, collections, ceremonies, and other funeral-related activities.
  • Follow up on pending client requests and service commitments to ensure timely resolution and effective service delivery.

Reception and Front Office Management
  • Manage the reception area to ensure a professional, organized, and welcoming environment while receiving and directing visitors appropriately.
  • Handle incoming and outgoing calls, messages, correspondence, and client interactions with professionalism, confidentiality, and discretion. Maint
  • ain accurate client records, visitor logs, filing systems, and administrative documentation to support efficient front-office operations.

Sales and Service Promotion
  • Promote awareness of funeral home services by providing clients with relevant information and guiding them on suitable service options based on their needs.
  • Support customer acquisition and retention initiatives through excellent service delivery, relationship management, and consistent client engagement.
  • Maintain knowledge of service packages, pricing structures, customer policies, and collect feedback to support continuous improvement of services.

 Customer Relationship Management
  • Build and maintain positive relationships with clients, families, and stakeholders through professional communication and quality service delivery.
  • Handle customer complaints, concerns, and feedback promptly while ensuring appropriate resolution and follow-up.
  • Capture customer insights and provide recommendations to management to enhance customer satisfaction and service standards.

Administration and Reporting
  • Maintain accurate records of client interactions, inquiries, bookings, service requests, and related documentation.
  • Prepare and submit routine reports on customer inquiries, feedback, outstanding issues, and service activities.
  • Ensure compliance with funeral home policies, procedures, confidentiality requirements, and customer service standards.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Diploma or Degree in Sales, Marketing, Customer Service, Business Administration, or a related field.
  • Minimum of 3 years’ experience in a customer-facing role, preferably in hospitality, healthcare, insurance, sales, or service-related industries.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation with the ability to interact with clients in emotionally sensitive situations.
  • Good organizational skills with attention to detail and accuracy.
  • Ability to multitask, prioritize responsibilities, and work under pressure.
  • Proficiency in computer applications and customer record management systems.
  • High level of professionalism, integrity, empathy, and confidentiality.

HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
Location
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About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.