JOB TITLE CALL CENTRE AGENTS (OUTBOUND SALES)- 10 POSITIONS

NATURE OF JOB FULL TIME

SALARY KSHS. 30,000 + ATTRACTIVE COMMISSIONS & INTERNET ALLOWANCE KSH 4,200

JOB LOCATION VIRTUAL WORK

DUTIES AND RESPONSIBILITIES

Sales & Lead Generation

· Conduct high-volume outbound calls to prospective customers using company-provided lead lists.

· Introduce and promote the company's products and services in a professional and engaging manner.

· Identify customer needs and recommend suitable solutions.

· Qualify leads based on predefined criteria and move them through the sales pipeline.

· Schedule appointments or demonstrations for the sales team where applicable.

· Follow up on warm and cold leads to maximize conversion opportunities.

· Build rapport with potential customers and address objections confidently.

Customer Relationship Management

· Maintain accurate and up-to-date customer information in the CRM system.

· Record all customer interactions, outcomes, and follow-up actions.

· Ensure timely follow-up with prospects to nurture leads and increase sales conversions.

· Deliver a positive customer experience during every interaction.

Performance & Reporting

· Meet or exceed daily, weekly, and monthly KPIs, including: Number of outbound calls, Talk time, Qualified leads generated, Appointments booked, Sales conversions & Revenue targets

· Prepare and submit activity reports as required.

· Participate in regular coaching sessions and performance reviews.

Compliance & Quality

· Adhere to company policies, call quality standards, and data protection requirements.

· Follow approved sales scripts while adapting conversations to customer needs.

· Maintain professionalism and confidentiality when handling customer information.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Degree in Business, Marketing or related field.

· Customer-focused with strong relationship-building skills.

· Highly motivated, resilient, and target-oriented.

· Ability to work under pressure and manage high call volumes.

· Strong organizational and time-management skills.

· Good computer literacy, including Microsoft Office and CRM applications.

· Ability to multitask while maintaining accuracy.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.