Call Center Agents

Key Responsibilities:

1. Customer Interaction:

• Answer inbound calls and respond to customer inquiries in a friendly and professional manner.

• Provide accurate information about Majibu Africa’s products and financing options.

• Assist customers with the application process and other service-related questions.

2. Issue Resolution:

• Handle customer complaints and issues promptly, ensuring customer satisfaction.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up on unresolved customer issues to ensure a timely resolution.

3. Data Entry and Documentation:

• Accurately enter customer information and call details into the company’s CRM system.

• Maintain detailed records of customer interactions and transactions.

• Prepare and update customer service reports as required.

4. Sales Support:

• Identify potential sales opportunities during customer interactions.

• Transfer potential leads to the sales team for follow-up.

• Assist in upselling and cross-selling Majibu Africa’s products and services.

5. Team Collaboration:

• Work closely with other call center agents and departments to ensure a cohesive customer service experience.

• Participate in training sessions and team meetings to improve service skills and product knowledge.

• Share customer feedback and insights with the team to help improve services.

6. Compliance and Standards:

• Adhere to all company policies, procedures, and regulatory requirements.

• Ensure high standards of data security and customer privacy.

• Maintain a professional demeanor and uphold Majibu Africa’s reputation.

Qualifications:

• Skills:

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Proficiency in using CRM software and other call center tools.

• Ability to remain calm under pressure and handle high-stress situations.

Preferred Attributes:

• Knowledge of the finance or automotive industry.

• Familiarity with Majibu Africa’s products and services.

• Ability to speak multiple languages.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section