Job Location: Kireka Employment Type: Full-Time
About the Opportunity Bolga Communications Ltd is seeking energetic, persuasive, and results- driven Call Centre Agents to join its Call Centre Team. If you are passionate about customer engagement, enjoy interacting with people over the phone, and thrive in a performance-driven environment, we invite you to join our growing team.
Job Purpose The Call Centre Agent will be responsible for making outbound calls to prospective and existing customers to promote the financial products, generate qualified leads, follow up on loan applications, strengthen customer relationships, and support business growth while delivering an exceptional customer experience.
Key Responsibilities

• Make outbound calls to prospective and existing customers in accordance with daily call targets.
• Introduce and promote the organization's loan products and financial solutions.
• Generate quality sales leads and convert prospects into active customers.
• Follow up on loan inquiries and applications to improve conversion rates.
• Build and maintain strong customer relationships through professional and courteous communication.
• Respond accurately to customer inquiries and provide appropriate product information.
• Listen actively to understand customer needs and recommend suitable financial solutions.
• Handle customer concerns professionally and escalate complex issues where necessary.
• Accurately capture customer information using CRM and other business systems.
• Meet and exceed daily, weekly, and monthly productivity, quality, and sales KPIs.
• Maintain confidentiality of customer information and adhere to regulatory and company policies.
• Participate in coaching sessions, product training, and continuous learning initiatives.

Minimum Qualifications

• Bachelor's Degree from a recognized institution.
• Credit pass in Mathematics and English at UCE level.
• Previous experience in a call centre, telesales, customer service, banking, microfinance, or financial services is an added advantage.

Knowledge, Skills & Competencies

• Excellent verbal and written communication skills.
• A confident and professional telephone etiquette.
• Strong persuasion, negotiation, and objection-handling abilities.
• Exceptional customer service and relationship management skills.
• Active listening and problem-solving capability.
• Ability to work under pressure and consistently achieve performance targets.
• Computer literacy with proficiency in CRM systems and Microsoft Office applications.
• Strong attention to detail and accurate data entry skills.
• Excellent time management and organizational skills.
• High levels of integrity, resilience, self-motivation, and professionalism.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.
Deadline: Applications are encouraged immediately, as recruitment will close once all positions have been filled.

How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

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