Person Specifications (Education, Experience & Competencies)  Diploma in any of the following disciplines: Customer Care, Public Relations, Mass Communications, Customer Service, International Relations and Diplomacy, Communication Management and Development, Event Management, Front Office, or equivalent qualification from a recognized institution; Proficiency in computer applications. Key Responsibilities: Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures; Manning the reception desk and switchboard; Maintaining a good ambience in the reception area; Profiling visitors and issuing visitors' passes; Responding to visitors' queries and telephone inquiries; Screening and directing visitors to designated offices and areas; Recording and confirming visitors' appointments; Maintaining a daily record of visitors' details; Receiving correspondence delivered at the reception and dispatching it to the relevant office; Receiving and reporting customer complaints; Distributing relevant Agency brochures to customers; and Attending to telephone calls and logging them into the incident management system.