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Admin- Cyber Services

📍 Nairobi, Kenya 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ IT and Telecommunications

Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.

Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026
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Job Description

JOB TITLE OFFICE ADMIN- CYBER SERVICES NATURE OF JOB FULL TIME INDUSTRY ICT & DIGITAL SERVICES SALARY KSHS.17,000-20,000 JOB LOCATION KIRINYAGA ROAD- NAIROBI CBD
DUTIES AND RESPONSIBILITIES Customer Service
  • Receive and assist customers professionally, identifying their service needs.
  • Respond to customer inquiries and resolve service-related issues promptly.
  • Maintain high standards of customer service and confidentiality.

Digital & Government Services
  • Process services through eCitizen, KRA iTax, eTIMS, and NTSA platforms.
  • Guide clients through online applications, registrations, and statutory compliance processes.
  • Keep up to date with changes in government digital platforms and procedures.

Document Processing Services
  • Prepare, type, print, scan, photocopy, laminate, and bind customer documents.
  • Generate invoices, quotations, receipts, and other business documents.
  • Ensure accuracy and quality of all documents before issuance or submission.

Office Administration
  • Maintain organized filing systems for customer records and office documents.
  • Monitor office supplies and coordinate replenishment of stationery and consumables.
  • Handle telephone calls, emails, and general office correspondence.

Technical Support
  • Troubleshoot basic computer, printer, scanner, and internet connectivity issues.
  • Assist customers with online account creation and document uploads.
  • Ensure office equipment is functional and report technical faults when necessary.

Cash Handling & Record Keeping
  • Receive customer payments and issue receipts accurately.
  • Maintain daily transaction records and prepare basic sales reports.
  • Balance daily cash collections in accordance with company procedures.

Business Operations Support
  • Promote the centre services to existing and potential customers.
  • Support daily operational activities to ensure efficient service delivery.
  • Identify opportunities to improve customer experience and office efficiency.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Diploma in Business Administration, Information Technology, or a related field.
  • Minimum of 1 year of experience in a cybercafé, business centre, or office administration role.
  • Experience using eCitizen, KRA iTax, eTIMS, and NTSA platforms.
  • Strong computer literacy and proficiency in Microsoft Office applications.
  • Excellent customer service, communication, and interpersonal skills.
  • Good organizational skills with high accuracy and attention to detail.

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on [email protected]
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.

Location

📍 Approximate location
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About the Company

Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.