JOB TITLE WAITRESS (4 POSITIONS)

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.14,000-15,000

JOB LOCATION KIAMBU (KIRIGITI)

DUTIES AND RESPONSIBILITIES

Guest Service & Order Management

· Welcome guests warmly upon arrival, escort them to their tables, and present menus promptly.

· Inform guests about daily specials, answer questions regarding menu items, ingredients, and preparation methods, and suggest suitable food/beverage pairings.

· Accurately write down or enter guest orders into the Point of Sale (POS) system and communicate any special dietary requests to the kitchen staff.

· Serve food and drinks to tables promptly, neatly, and in accordance with established restaurant service etiquette.

Table Maintenance & Hygiene

· Prepare tables before guests arrive by ensuring clean linens, tableware, glassware, and condiments are in place.

· Clear dirty dishes, cutlery, and glasses during and after meals, and sanitize tables promptly for the next guests.

· Keep dining areas, wait stations, and service equipment clean, organized, and hygienic throughout the shift.

Billing & Guest Experience

· Present accurate bills to guests, handle payments (cash, mobile money/M-Pesa, or card), and process transactions correctly.

· Monitor guest satisfaction throughout their meal, address minor requests promptly, and report any complaints immediately to the supervisor.

· Consistently represent the restaurant’s values through a respectful, positive, and hospitable demeanor.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Certificate in Hospitality Management, Food & Beverage Service, Catering, or a related field.

· Previous work experience as a waitress, server, or host in a restaurant, café, or hospitality setup is preferred (entry-level candidates with a strong hospitality background/attitude are also encouraged to apply).

· Well-groomed, neat appearance, excellent personal hygiene, and a confident, respectful manner.

· Strong verbal communication skills in Swahili and English, with a welcoming and polite attitude toward guests and colleagues.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.