JOB TITLE WAITERS (3 POSITIONS)

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.14,000-15,000

JOB LOCATION NAIROBI WEST CENTRE

DUTIES AND RESPONSIBILITIES

· Welcome and seat guests in a friendly and professional manner.

· Present menus, explain menu items, promotions, and make recommendations when requested.

· Accurately take food and beverage orders and relay them promptly to the kitchen or bar.

· Serve food and beverages according to established service standards.

· Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.

· Clear, clean, and reset tables efficiently for the next guests.

· Process customer bills and handle cash, card, and mobile payments accurately.

· Maintain cleanliness and organization of the dining area, service stations, and work equipment.

· Observe and maintain high standards of food safety, personal hygiene, and sanitation.

· Collaborate effectively with kitchen staff and fellow team members to ensure smooth operations.

· Assist with opening and closing duties, including setting up dining areas and stock replenishment.

· Report customer complaints, equipment issues, or safety concerns to the supervisor promptly.

· Upsell menu items and promote special offers to enhance the guest experience and increase sales.

· Ensure compliance with company policies, operational procedures, and health and safety regulations.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Certificate in Hospitality Management, Food & Beverage Service, or a related field.

· Minimum of two (2) years' experience in a reputable hotel, restaurant, café, or hospitality establishment.

· Training in food safety and hygiene will be an added advantage.

· Excellent customer service and interpersonal skills.

· Strong verbal communication skills.

· Professional appearance and positive attitude.

· Ability to work efficiently in a fast-paced environment.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.