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Waiter / Waitress
📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Hospitality and Tourism
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE WAITER / WAITRESS NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.17,000 JOB LOCATION UPPER HILL
DUTIES AND RESPONSIBILITIES Customer Service
  • Welcome guests warmly and escort them to their tables where necessary.
  • Present menus, explain menu items, daily specials, and answer customer inquiries.
  • Provide attentive, friendly, and professional service throughout the customer’s dining experience.
  • Handle customer requests, concerns, and complaints professionally and escalate issues when necessary.
  • Ensure guests feel valued and receive prompt service at all times.

 Order Taking and Service
  • Accurately take food and beverage orders and communicate them effectively to the kitchen and bar teams.
  • Serve food and beverages in a timely and professional manner.
  • Check on guests during their meals to ensure satisfaction and address any additional needs.
  • Clear tables promptly and prepare them for incoming guests.
  • Process customer bills and payments accurately according to company procedures.

Restaurant Operations
  • Set up dining areas before service, including arranging tables, chairs, cutlery, glassware, and other dining essentials.
  • Maintain cleanliness and organization of the dining area, service stations, and assigned sections.
  • Assist with opening and closing duties as assigned.
  • Ensure compliance with restaurant standards and operational procedures.
  • Support team members during busy periods to ensure smooth service delivery.

 Food Safety and Hygiene
  • Maintain high standards of personal hygiene and professional appearance.
  • Follow food safety, hygiene, and sanitation guidelines at all times.
  • Ensure food and beverages are handled and served according to established health and safety standards.
  • Report any safety concerns, equipment issues, or hazards promptly.

Teamwork and Communication
  • Work collaboratively with kitchen staff, bartenders, supervisors, and fellow service team members.
  • Communicate effectively to ensure efficient service and customer satisfaction.
  • Attend staff meetings and training sessions as required.
  • Contribute positively to a team-oriented work environment.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Certificate or Diploma in Hospitality Management, Food & Beverage Service, Hotel Management, or a related field.
  • Minimum of 2 years of experience in a restaurant, hotel, café, or hospitality establishment.
  • Experience in customer service and food and beverage operations is highly desirable.
  • Knowledge of restaurant service standards and dining etiquette.
  • Excellent customer service and interpersonal skills.
  • Strong communication and listening abilities.
  • Professional appearance and well-groomed presentation.
  • Ability to work efficiently in a fast-paced environment.

 HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
Location
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About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.