Responsibilities:

• Make outbound calls to prospective and existing customers to promote the company's products or services.
• Introduce the company, explain product or service benefits, and respond to customer inquiries.
• Generate, qualify, and maintain a consistent pipeline of potential leads.
• Follow up with prospects through phone calls, WhatsApp, email, or other approved channels.
• Schedule appointments, meetings, or product demonstrations for qualified prospects.
• Handle customer objections professionally and provide appropriate solutions.
• Maintain accurate records of calls, customer information, leads, and follow-up activities.
• Achieve assigned daily, weekly, and monthly call and sales targets.
• Convert qualified prospects into customers or sales opportunities.
• Maintain strong and professional relationships with prospects and existing customers.
• Gather customer feedback and communicate relevant information to the sales or management team.
• Prepare regular reports on calls made, leads generated, appointments booked, and conversions.
• Follow company scripts, policies, and customer communication standards.
• Maintain professionalism and confidentiality during all customer interactions.

Requirements:

• Minimum of an SSCE in Marketing, Business Administration, Communications, or a related field.
• Minimum of 1 year of experience in telemarketing, telesales, customer service, or sales is an advantage.
• Excellent verbal communication and active listening skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Confident and friendly telephone manner.
• Ability to meet call volume, lead generation, and sales targets.
• Good customer relationship management skills.
• Proficiency in Microsoft Office, CRM software, and communication platforms.
• Strong organizational and follow-up skills.
• Ability to remain professional and patient when handling difficult customers.
• Self-motivated, target-driven, and results-oriented.
• Ability to work independently and as part of a team.