Hiring company
Swap Station Attendant
Work mode: On-site · Location: Nairobi, Kenya · Schedule: Full Time.
Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026
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Job Description
- Act as the first point of contact for riders at the swap stations and assist with battery swap procedures, safety guidelines, and basic troubleshooting.
- Receive and log customer challenges or feedback and escalate when required.
- Maintain professional conduct in line with the company's customer service standards.
- Record daily operational data, including downtime or faults, rider challenges, and feedback.
- Submit daily or shift reports using applicable tools
- Provide feedback to Customer Support, Product, and Engineering teams to support service and product improvements.
- Ensure the swap station is clean, organized, and operational at all times.
- Conduct basic checks on the station including batteries, cabinets and utility services. Immediately report faults, damage, or unsafe conditions.
- Support other station-related tasks as instructed by line managers.
- Ensure riders follow basic safety rules at the station.
- Report accidents, near-misses, or hazards immediately.
- Participate in safety training and toolbox talks as required.
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About the Company
i Manage Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.
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