• Oversee the day-to-day operations of the spa and ensure smooth service delivery.
• Supervise, coordinate, and manage spa therapists, receptionists, attendants, and other staff.
• Schedule staff shifts, appointments, treatments, and other spa activities.
• Ensure clients receive professional, personalized, and high-quality services.
• Handle customer inquiries, complaints, feedback, and service recovery professionally.
• Monitor staff performance and provide coaching, training, and guidance where necessary.
• Develop and implement strategies to increase customer retention, sales, and revenue.
• Promote spa services, packages, memberships, and special offers.
• Monitor daily sales, revenue, expenses, and operational performance.
• Manage spa inventory, including beauty products, treatment supplies, equipment, and consumables.
• Ensure all treatment rooms, equipment, and common areas are clean, safe, and hygienic.
• Ensure compliance with health, safety, sanitation, and company standards.
• Maintain accurate records of appointments, customer information, inventory, and financial transactions.
• Build strong relationships with clients and encourage repeat visits and referrals.
• Coordinate with suppliers and negotiate orders for spa products and supplies.
• Prepare regular operational and performance reports for management.
• Identify opportunities for service improvement and business expansion.

Requirements:

• Bachelor's degree or HND in Hospitality Management, Business Administration, Beauty Therapy, Wellness Management, or a related field.
• Minimum of 3–5 years of experience in spa, beauty, wellness, hospitality, or service management.
• Proven experience supervising and managing staff.
• Strong knowledge of spa treatments, beauty services, and customer service operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong sales, marketing, and customer relationship management abilities.
• Good financial and inventory management skills.
• Proficiency in Microsoft Office and spa management or booking software.
• Excellent organizational and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Ability to handle customer complaints and resolve issues professionally.
• High level of professionalism, personal grooming, integrity, and confidentiality.
• Ability to work flexible hours, including weekends and public holidays when required.