Sales Representative

Key Responsibilities:

Sales & Business Development

• Promote and sell the company’s products to assigned customers including retailers, Wholesalers, and institutions.
• Identify new opportunities and grow business in the territory.
• Ensure new product penetration

Customer Relationship Management

• Maintain strong engagement with existing and new customers.
• Ensure timely follow-ups for payment within the agreed credit period.
• Ensure payment is received as per outstanding without any discrepancy

Product Knowledge & Promotion

• Stay well-versed in product features, pricing, and competitors.
• Conduct product detailing and sampling
• Educate customers on proper storage and handling.

Market Intelligence

• Report competitor activities, market shifts, and customer preferences.
• Share feedback for pricing, product development, and demand planning.

Issue Escalation & Resolution

• Identify and escalate concerns to managers such as:
  
• Goods return (damage, incorrect, near-expiry)
• Quality issues
  
• Pricing or discount discrepancies
• Follow up for resolution as per company SOP and communicate to customers
• Keep records of all escalated issues and resolutions.

Tender Participation & Coordination

• Track and follow up on government/institutional tender opportunities.
• Coordinate with sales coordination team for timely documentation and submission.
• Follow up on outcomes, approvals, and awarded contracts.

Out-of-Stock & Pending Orders

• Maintain a list of out-of-stock and pending orders.
• Regularly inform customers about stock status and expected availability.
• Follow up with internal teams to expedite availability.

Delivery & Documentation

• Ensure timely delivery of confirmed orders in coordination with logistics/distribution.
• Collect and verify all delivery documentation, including:
  
• Customer signature
• Seal, stamp, or other customer acknowledgments
• Escalate delays or delivery issues for resolution.

Reporting & Documentation

• Submit daily visit reports, sales summaries, collection records, and customer communications to managers
• Maintain records for audit, compliance, and performance tracking.

Territory Management

• Plan and execute customer visits effectively to optimize territory coverage.
• Ensure product availability at wholesale/retail points.
• Coordinate for restocking and backorder fulfillment.

Qualifications & Skills:

• Bachelor’s degree in Business, Science, Pharmacy, or related field
• 1–3 years’ experience in field sales (preferably pharmaceutical or FMCG)
• Strong communication, follow-up, and coordination skill
• Fluency in English and local languages
• Detail-oriented and result-driven

NB: Only shortlisted applicants would be contacted

Closing Date: 15-Sep-26