Qualifications:

Ø Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Office Administration, or a related field.

Ø Minimum 2 years' experience in sales support, administration, customer service, or a similar role.

Ø Experience in the solar, electrical, engineering, or renewable energy industry is an added advantage.

Ø Proficient in Excel, Google Sheets, Microsoft Word, and PowerPoint.

Ø Highly organized, detail-oriented, and able to manage multiple tasks.

Ø Experience in renewable energy, solar, electrical products, retail, or store operations is an advantage.

Key responsibilities:

· Track customer visit reports and sales opportunities submitted by regional sales staff.

· Prepare weekly and monthly reports, meeting minutes, and action plans Respond to customer inquiries and provide information on solar products and solutions.

· Follow up on customer inquiries, quotations, and pending orders.

· Generate and qualify sales leads and schedule appointments for the sales team.

· Support the sales team in achieving monthly sales targets.

· Maintain and update the customer database (CRM).

· Coordinate materials, demo units, product samples, training records, photographs, and documentation for new store openings.

· Coordinate communication among warehouse, finance, and sales teams.

· Support preparation for marketing campaigns, training events, and store launches.

· Handle customer complaints and ensure timely resolution or escalation.

· Provide after-sales support and follow up on customer satisfaction.

· Maintain strong customer relationships to encourage repeat business and referrals.

· Prepare reports, letters, and other administrative documents.

· Schedule meetings and maintain office calendars.

· Monitor office supplies and coordinate procurement when necessary.

· Ensure proper record-keeping and confidentiality of company information.

· Organize and maintain project documents and records.